Workflow selection

Pick the first post-purchase workflow that can pay for the pilot.

BuyerCare starts with one controlled lane, proves the economics, then expands only when the day-30 report shows enough recurring value to justify the subscription.

Validate ticket tags Review checkout Pilot timeline Stack fit Ecommerce AI agent AI returns agent CX automation Shopify support Order status Warranty claims Subscription support

Order statusAuto

ReturnsDraft

ExchangesSave

RefundsReview

Fit gate2x

Modeled monthly value should clear at least twice the recurring plan fee before expansion.

Proof window30

Days to show draft volume, safe sends, human-review holds, hours saved, and exception patterns.

Control lanes4

Auto-send, draft, task, and escalation routes keep risky decisions out of autonomous mode.

Paid test60

A commercial pilot is long enough to validate workflow fit without committing to a broad rollout.

Workflow 00

Broad CX automation.

Use whenThe team knows support cost is too high but has not chosen the first automation lane.
Safe startAudit order status, returns, exchanges, subscriptions, warranty, and policy tickets before selecting a pilot workflow.
Proof metricRecommended first lane, modeled monthly value, and paid-pilot fit.

Workflow 01

Verified order status.

Use whenWISMO tickets are high-volume and order, tracking, and carrier evidence is reliable.
Safe startDraft first, then auto-send only when identity, order status, tracking, and policy copy are clear.
Proof metricResolved or drafted order-status tickets, average handle time saved, and escalations avoided.

Workflow 02

Return intake.

Use whenReturn questions, label requests, eligibility checks, or policy confusion create repetitive CX work.
Safe startCollect reason, order details, product condition, and policy window before drafting the next action.
Proof metricDrafted return responses, missing-info tasks, policy exceptions, and manual decision time saved.

Workflow 03

Exchange routing.

Use whenFit, size, variant, or preference issues often become refund requests that could be saved.
Safe startDraft exchange options, ask for missing details, and keep inventory or price exceptions reviewed.
Proof metricExchange saves, drafted replies, avoided refunds, and buyer-approved exception rules.

Workflow 04

Delivery, damage, and refund review.

Use whenRefund pressure, damaged items, wrong items, delivery issues, or VIP cases need faster triage.
Safe startGather evidence and draft internal summaries while refunds, chargebacks, and sensitive replies stay human-owned.
Proof metricEvidence captured, cases routed, decision latency reduced, and high-risk replies prevented from auto-send.

Selection rule

Choose the lane that has volume, evidence, and low downside.

SignalBest first laneModeWhy

Order-status tickets are repetitive and tracking data is cleanVerified order statusDraft then auto-sendLowest-risk path to labor savings and faster response time.

Returns are high-volume but policy exceptions are commonReturn intakeDraft plus taskCollects structured details while keeping eligibility decisions reviewed.

Refund requests often have possible exchange alternativesExchange routingDraft-firstTurns repetitive CX effort into a measurable retention test.

Damage, delivery, or refund pressure creates riskReview laneHuman ownedSpeeds triage without automating money decisions or sensitive replies.

Commercial next step

Start the pilot once the first lane is clear.

The Growth pilot is the cleanest path for one workflow. Scale fits when ticket volume, stakeholder count, or systems complexity makes a broader proof window necessary.

Checkout Loads when configured

Payment links appear here in production. If the workflow is still unclear, validate tags first.

Validate tags

Workflow review

Ask BuyerCare to recommend the first lane.

Send rough support volume and the pressure point. BuyerCare will route the request into the audit queue with a workflow-first next action.