Likely ticket mix
Fictional sample
What a BuyerCare audit looks like.
This sample uses a fictional Shopify-led brand, Northstar Goods, to show the level of detail included before a pilot conversation.
Modeled monthly value
$11,606
Based on 3,200 monthly tickets, a 6.4 minute average handle time, and a $38 loaded CX hourly cost.
Draftable or resolvable tickets1,697
Hours saved per month181
Recommended planGrowth
Pilot window30 days
Friction signals
What the audit would flag.
Return policy complexity
Turn return and exchange intake into guided flows with policy-window checks and human review for exceptions.
Delivery exception volume
Auto-resolve verified tracking questions and escalate stale carrier states before the customer asks twice.
Refund risk
Keep refund decisions human-reviewed while the agent collects evidence and drafts the customer-safe response.
Workflow 01
Verified order-status replies
Auto-send only when the customer and order are verified, tracking data is present, and no refund or complaint language is detected.
Workflow 02
Return and exchange intake
Collect item, reason, condition, and desired outcome; draft next steps and escalate policy exceptions.
Workflow 03
Refund and damage triage
Request photos and order details, summarize the case, and route to human review before approvals.
Validation ask
The next step is a ticket-tag proof run.
BuyerCare validates the estimate with 30 days of anonymized tags, then turns the strongest workflows into a draft-only pilot plan.
- Top ticket intents and volumes
- Safe auto-send candidates
- Human-review exception rate
- Monthly savings proof report