BCBuyerCare AI

Monthly proof report

Show the dollars, hours, and exceptions behind the automation.

BuyerCare AI reports what was drafted, resolved, escalated, and improved so CX leaders can decide whether the pilot should expand.

Request workflow review View pilot path
Northstar Goods April proof report
Drafted or resolved1,684
Hours saved174
Modeled value$11.2k
Human review18%
Safe auto-send1,042

Verified order status, policy answers, and eligible intake replies.

Draft-only642

Responses prepared with evidence for agent review before sending.

Escalated371

Refund, damage, high-value, angry, and unclear-policy cases held back.

First workflowWISMO

Order-status tickets produced the cleanest first auto-send lane.

Workflow scorecard

Where automation helped and where it stopped.

WorkflowModeVolumeDecision
Verified order statusAuto-send714Expand with carrier-delay guardrail
Return intakeDraft-first389Keep exceptions human-reviewed
Exchange routingDraft-first256Add inventory check before auto-send
Policy questionsAuto-send328Approve narrow answer set
Refund pressureHuman review208No autonomous refund promises

Exception lanes

Human review stayed explicit.

  • Refund approvalsHeld unless an approved policy rule and evidence were present.
  • Damaged goodsPhotos and order details collected before agent decision.
  • Chargebacks or legal languageRouted directly to human review.
  • High-value customersEscalated before any operational action.

Operator actions

What changed after the report.

  1. Approved auto-send for verified order-status replies under 14 days in transit.
  2. Added draft-only return intake for final-sale, gift, and worn-item exceptions.
  3. Separated carrier-delay replies from refund-risk language.
  4. Queued the exchange workflow for an inventory-check rule review.

Commercial signal

The report should prove expansion before a larger rollout.

This is the report a pilot needs to justify moving from a workflow review into a recurring Growth or Scale subscription.

Workflow review

Request a proof-report fit check.

Share the ticket volume, stack, and workflow that needs proof. BuyerCare will route the request into the pilot queue.