Warranty claims automation

Automate warranty and damaged-item intake without letting software approve refunds.

BuyerCare AI helps high-AOV ecommerce teams reduce repetitive warranty, damaged-item, defective-product, wrong-item, and replacement-part tickets. The pilot starts by collecting evidence and drafting replies while refunds, replacements, chargebacks, fraud signals, and unclear exceptions stay human-reviewed.

Request warranty audit Watch demo Compare workflows Pilot timeline Review pricing Pilot guarantee

PhotosCollect

OrderVerify

RefundsHeld

ProofDay 30

Built for teams where slow evidence collection is expensive, but wrong approvals leak margin.

Best fitHigh AOV

Furniture, sleep, outdoor, baby gear, appliances, electronics accessories, and premium home brands.

Start modeIntake

Collect photos, order details, serial numbers, lot codes, condition, and timing before any final decision.

Kept humanMoney

Refund approvals, replacement shipment approval, chargebacks, fraud, legal language, and VIP exceptions.

Commercial path60d

Paid pilot with a day-30 proof report and extension guarantee for the first three pilots.

What gets automated first

Claim intake that is repetitive enough to structure.

Damaged-item intakeRequest photos, order number, delivery state, packaging condition, and issue category before routing the case.
Warranty evidenceCollect product, serial, lot, purchase date, retailer, proof, and usage details for the human reviewer.
Replacement triageDraft next steps for missing parts, wrong items, defective components, and carrier damage without approving shipment.

Why buyers trust it

The agent speeds review without becoming the decision maker.

Evidence-first draftsReplies cite order, policy, proof, warranty window, product context, and missing evidence.
Human-review lanesMoney movement, replacement approvals, safety issues, fraud signals, and angry customers stay with a person.
Proof reportingThe day-30 report shows evidence collected, cases routed, hours saved, held approvals, and process gaps.

Pilot economics

Use the first month to prove claims support gets faster and safer.

GateQuestionBuyer inputBuyerCare output

AuditWhere does claim intake repeat?Orders, tickets, policies, warranty rulesModeled value and first workflow

ValidationWhich claims can be drafted safely?Anonymized tags or examplesDraft, task, and hold lanes

ProofDoes faster intake justify recurring spend?Review owner and exception rulesDay-30 proof report

Paid pilot

Start with one controlled warranty or damaged-item workflow.

Checkout is available once scope is clear. If the buyer still needs proof, use the audit request below and BuyerCare will return a workflow-specific savings and risk-control case.

Checkout Opens after fit review

Payment links load here when configured. If claim workflow scope is not clear yet, request the audit first.

Request audit

Warranty audit

Get a warranty and damaged-item support audit.

Share rough support volume, stack, and claim pressure. The response will focus on the safest first workflow, expected monthly value, and whether a 60-day paid pilot makes sense.