Pilot extension guarantee

Make the first proof run easier to approve.

For the first three paid pilots, if the day-30 proof report does not show credible recurring savings above the pilot fee, BuyerCare extends pilot work at no extra charge until the proof is clear or the buyer declines.

Risk reversal First 3 pilots
GateD30
ProofSavings
If weakExtend
AccessScoped
Available for3

The guarantee is available for the first three paid pilots while BuyerCare builds early proof.

CheckpointDay 30

The proof report measures drafted, resolved, held, escalated, hours saved, and modeled recurring value.

Buyer riskLower

If recurring savings are not credible yet, BuyerCare keeps working the pilot without another pilot fee.

ControlHuman

Refund approvals, sensitive exceptions, legal issues, and unclear cases stay human-reviewed.

What is guaranteed

The proof window does not stop just because day 30 is messy.

  • Extension if proof is weakIf the day-30 proof report does not show credible recurring savings above the pilot fee, BuyerCare extends pilot work at no extra charge.
  • Focused workflow supportThe extension stays tied to the approved pilot workflow, evidence sources, and human-review lanes.
  • Clear off-rampThe extension ends when proof is clear enough for a subscription decision or the buyer declines to continue.

What is not guaranteed

The offer is not a blank-check services promise.

  • No guaranteed refund approvalBuyerCare does not autonomously approve refunds, credits, chargebacks, or sensitive customer concessions.
  • No broad access requirementProduction access stays scoped to the approved workflow and can be removed after the pilot.
  • No forced rolloutA weak pilot does not require the buyer to convert to monthly subscription or expand automation.

Decision rule

How the guarantee is evaluated.

QuestionEvidenceIf yesIf no
Was one workflow clearly scoped?Kickoff, policies, tag sample, owner approvalContinue proof reportClarify scope before measuring
Did BuyerCare find credible recurring value?Draft volume, safe sends, held cases, hours savedMove to subscription decisionExtend pilot work at no extra charge
Were high-risk cases controlled?Refund, legal, VIP, identity, and chargeback holdsConsider narrower auto-sendKeep draft-first or stop
Does the buyer want to continue?CX owner and sponsor approvalConvert or extendStop without broad rollout

Buyer responsibilities

The guarantee works when the pilot has enough signal.

BuyerCare can only prove savings when the buyer provides enough scoped context to measure the first workflow.

Use it internally

A cleaner answer to "what if the pilot does not prove out?"

Send the guarantee with the business case when finance or leadership needs downside protection before approving checkout.

Checkout Start after scope is clear

Payment links load here when configured. Validate ticket tags first if the workflow mix is still uncertain.

Validate tags